Terms of Service

These Terms of Service ("Terms") govern your access to and use of the ChurroStack platform and related services ("Service") provided by IBERANT SOLUTIONS S.L. ("Company", "we", "us"), a company registered in Spain with CIF ESB87402616 and registered office at Paseo de la Castellana, 95, Piso 29, Torre Europa, 28046 Madrid, Spain. By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

ChurroStack is an open-source platform that enables users to deploy and manage applications, large language models (LLMs), and MCP tools on private bare-metal infrastructure using Kubernetes. The Service includes: • A managed control plane that connects to your private infrastructure through secure reverse SSH tunnels. • Deployment, monitoring, logging, and authentication capabilities. • LLM hosting and routing through an OpenAI-compatible API endpoint. • Workspace Mode for multi-user isolated deployments. • An MCP and LLM gallery for sharing AI resources. The Service is provided "as is" and "as available". We continuously improve and update the Service, which may include adding, modifying, or discontinuing features with reasonable notice.

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for: • Maintaining the confidentiality of your account credentials. • All activities that occur under your account. • Notifying us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that provide false information, are inactive for an extended period, or violate these Terms.

The Service is offered under subscription plans as described on our pricing page. By subscribing to a paid plan, you agree to the following: • Billing cycle: Subscriptions are billed monthly in advance. • Payment methods: We accept credit cards and other payment methods as indicated during checkout. • Price changes: We may adjust prices with at least 30 days' prior notice. Continued use of the Service after a price change constitutes acceptance. • Taxes: Prices are exclusive of applicable taxes (including VAT/IVA). You are responsible for any taxes applicable to your purchase under your local jurisdiction. • Additional bandwidth: Usage exceeding your plan's included bandwidth is billed at the rate specified on the pricing page. • Refunds: Subscription fees are non-refundable except where required by applicable EU consumer protection law. If you are a consumer within the EU, you have the right to withdraw from the contract within 14 days of purchase, provided you have not begun using the Service.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not: • Use the Service to violate any applicable local, national, or international law or regulation. • Deploy, store, or transmit any content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable. • Attempt to gain unauthorized access to the Service, other accounts, or connected infrastructure. • Interfere with or disrupt the integrity or performance of the Service. • Use the Service for cryptocurrency mining without prior written authorization. • Reverse engineer, decompile, or disassemble the proprietary components of the Service. • Resell or redistribute the Service without prior written authorization. We reserve the right to suspend or terminate your access for violations of this policy, with or without notice depending on the severity of the violation.

The ChurroStack open-source core is licensed under its respective open-source license. All proprietary components, including the managed control plane, premium features, trademarks, logos, documentation, and website content, are the exclusive property of IBERANT SOLUTIONS S.L. and are protected by Spanish and international intellectual property laws. You retain all rights to the data, applications, and content you deploy through the Service ("Your Content"). You grant us a limited license to process Your Content solely to provide and maintain the Service.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on Data Protection and Digital Rights ("LOPDGDD"). For details on how we collect, use, and protect your personal data, please refer to our Privacy Policy. If you use the Service to process personal data of third parties (e.g., your end users), you act as the data controller and we act as the data processor. In such cases, a Data Processing Agreement (DPA) will govern our processing activities on your behalf. You may request a copy of our DPA by contacting info@iberant.com.

We strive to maintain high availability of the Service. Specific uptime commitments depend on your subscription plan: • Personal plan: No SLA guarantee. • Professional plan: SLA Level C. • Team plan: SLA Level B. • Enterprise plan: SLA Level A. Detailed SLA terms, including uptime percentages and remedies, are provided in the applicable Service Level Agreement for your plan. Scheduled maintenance windows will be communicated with at least 48 hours' notice. The SLA applies only to the ChurroStack managed control plane. Availability of your private infrastructure and the applications deployed on it is your responsibility.

To the maximum extent permitted by applicable law, IBERANT SOLUTIONS S.L. shall not be liable for: • Any indirect, incidental, special, consequential, or punitive damages. • Loss of profits, data, business, or goodwill. • Damages arising from the use or inability to use the Service. • Damages resulting from unauthorized access to or alteration of your data. Our total aggregate liability for any claims arising out of or relating to these Terms or the Service shall not exceed the total amount you paid to us during the twelve (12) months preceding the claim. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable EU or Spanish law.

You agree to indemnify, defend, and hold harmless IBERANT SOLUTIONS S.L., its directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: • Your use of the Service. • Your violation of these Terms. • Your violation of any applicable law or the rights of any third party. • Your Content or any data processed through your account.

Either party may terminate the subscription: • You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. • We may terminate or suspend your access immediately if you materially breach these Terms, fail to pay fees when due, or if required by law. Upon termination: • Your right to access the Service ceases immediately (or at the end of the billing period for voluntary cancellation). • We will make your data available for export for 30 days following termination. • After the 30-day export period, we will delete your data from our active systems, subject to retention obligations under applicable law.

We may modify these Terms from time to time. When we make material changes, we will notify you by email or through a prominent notice on our website at least 30 days before the changes take effect. If you do not agree to the modified Terms, you may terminate your subscription before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the modified Terms.

These Terms are governed by and construed in accordance with the laws of the Kingdom of Spain, without regard to conflict of law principles, and in compliance with applicable European Union regulations. For business customers, any disputes arising from or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of Madrid, Spain. For consumers within the EU, this clause does not affect your right to bring proceedings in the courts of your country of residence, as guaranteed by Regulation (EU) No 1215/2012 (Brussels I Recast). Additionally, consumers may access the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.